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OUR CUSTOM EXCHANGE POLICY
Our Promise to our Customers ...
If you receive your Custom Item & feel it does not fit properly, we assure our Customers
that we will Re-Design your item, in a new size (one size larger or smaller only)
provided it is a Size we offer, and our exchange policy is adhered to by our Customer.
Email us at firstname.lastname@example.org to get a return authorization, then
simply return your item in the exact same condition as you
received it, to the return address on your package, within 2 weeks,
& we will return your Newly Re-Designed Item Free of Charge.
Note: International exchanges and all exchanges over $300 may be subject to
minimal additional shipping charges and/or service fees for re-design issues.
Jita Swim and Island Wear is not responsible for an item returned without a return authorization.
All original tags must be attached to the garment (no exceptions).
Please include written instructions on a copy of your order of Size-Exchange needed, &
your Return Authorization Number should be written on the outside of the box. It's that simple!
Health regulations stipulate that clothing that is soiled, worn, damaged,
with odor or laundered can not be taken back.
Due to the nature of individually ordered hand crafted custom designs,
this is a one time redesign of sizing offer, and not for colors/prints, styles or refunds.
If an unusual request for special sizing is included under Special Instructions,
other than sizes offered on each item, exchanges are not allowed.
We Thank You for trying Jita Swim & Island Wear Designs, where we
are striving to Create Your Own Personal Designs.
Questions??? - Click Here To Email Jita Customer Service
This Is The Fastest Way For Us To Answer Your Questions.
All merchandise is custom made to your specification
and shipped United States Postal Service Priority Mail
in two weeks after the date your order is placed
All International Orders Will Be Shipped By First Class Mail
Domestic Orders Under $100 Will Be Shipped By First Class Mail
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Jita Customer Service - (850) 939-5881 Mon-Sat 10am - 7pm Eastern Time
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